What 33 document chases actually looked like
Read the sample size first: n=33 jobs, from one organisation, over three weeks. That is far too small to generalise from, and we'd rather say so at the top than in a footnote. It is published because real numbers with a stated sample beat invented ones with a confident percentage.
The numbers
| Measure | Value | What it means |
|---|---|---|
| Chase jobs created | 33 | Every job in the production database |
| Completed | 11 | Requirements met and the job closed |
| Completed with every requirement satisfied | 11 of 11 | No job was closed with an outstanding requirement |
| Documents received via upload portal | 17 | Files sent by recipients with no account |
| Chase emails sent | 27 | Across all jobs, including follow-ups |
| Jobs never sent | 14 (42%) | Set up but abandoned before the first email |
The finding we didn't expect
42% of chases were created and never sent. The drop-off isn't in the chasing — it's in the setup, before a single email goes out. On a small sample this is a hint rather than a result, but it points somewhere useful: the effort of specifying a request precisely enough to be checkable is itself a barrier, and the tool that removes the chasing has to not replace it with a form.
Why 11 of 11 is written that way
It would be easy to write “100% requirement satisfaction”. We don't, because a percentage derived from eleven observations implies a precision that isn't there. Eleven out of eleven is the honest form of the same fact, and it tells you the denominator without making you hunt for it.
Method
Figures are counted directly from Obtainr's production database on 30 July 2026 — every job record, not a sample of them. “Requirement satisfied” means each requirement attached to a job was marked satisfied by the reply-checking step. Jobs from internal test accounts are included; there is no separate cohort, because there is not yet enough usage to have one.
Using these figures? Please cite them as Obtainr's own production data with the n=33 sample size attached. They will be updated as usage grows, and the date above will change with them.
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