What Obtainr doesn't do
Most software makes you find this out after you've bought it. Here it is on a page of its own, kept current.
It does not chase silence on a timer
Obtainr is reply-driven. It acts when a reply arrives: it reads the reply against your requirements, works out what's missing, and sends the next chase. If a recipient never responds at all, the chase waits and nothing further is sent. There is no scheduled follow-up against total silence today. This is on the roadmap and it is the most common thing people expect that isn't there yet.
What it does handle without you is the more common failure: a reply that arrives, looks like progress, and falls short.
You supply your own LLM API key
Obtainr runs on a key you provide — Anthropic, OpenAI, Groq, or any OpenAI-compatible endpoint. It's one field in settings and about five minutes of setup, but it is setup, and it means a few pence per chase billed to you by your provider rather than by us. A managed option, where we run the model and price it in, is planned.
WhatsApp is connectable but not used for sending
You can connect a WhatsApp Business account in settings. Chasing is email-only at the moment — Obtainr does not send or receive WhatsApp messages. Every chase goes out by email from your connected Gmail or Outlook mailbox.
It is early, and there is not much usage yet
Obtainr has completed 11 chases in production, with 17 documents received through the upload portal. That is real usage and a small amount of it. There are no customer logos or testimonials on this site because there are none to show.
It does not make a compliance decision for you
Obtainr checks a reply against the requirements you wrote. It tells you the certified ID arrived and the third bank statement didn't. It is not an identity-verification service, it does not perform AML checks, and it does not decide whether a document satisfies a regulatory obligation. That judgement stays with you.
If something here is out of date, it's a bug in this page. It's maintained alongside the product, not written once for launch.
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