You've had an email mentioning Obtainr

Someone you're already dealing with — a solicitor, accountant, agent or broker — uses Obtainr to ask for documents and keep track of what's come back. This page explains what that means, and how to check the email is genuine.

How to check it's genuine

Don't use this page as proof. Anyone can put a link in an email, including someone pretending to be us. This page can tell you what Obtainr is. It cannot tell you that the particular email in your inbox is real.

The only reliable check is to go around the email entirely:

• Contact the firm using details you already have — a number from a letter, an earlier email thread, their website that you navigated to yourself, or a person you've already spoken to.
• Ask them whether they've asked you for this.
• Don't use any phone number, address or link in the email you're unsure about.

Any legitimate firm will be glad you checked. If the request is real, it takes a minute to confirm. If it isn't, you've just avoided a problem.

What Obtainr will never ask you for

Obtainr is used to collect documents and details a firm has asked for — things like a signed form, proof of address, or a reference number. It is never used to ask for:

• Passwords, PINs or security codes for any account.
• Card details, bank payments or transfers.
• A fee of any kind. Obtainr is paid for by the firm, never by you.

If an email mentioning Obtainr asks you for any of those, it did not come from us. Don't reply to it, and tell the firm.

Why the email came from a person, not from us

Chases are sent from the firm's own mailbox — their address, their name, their existing email thread. That's deliberate: a document request is a normal part of the work they're already doing for you, and it belongs in the conversation you're already having, not in a separate system you'd have to sign into.

It also means replying works exactly as you'd expect. Your reply goes back to the firm's address.

The email says it was written by AI. What does that mean?

The wording of the message is drafted by Obtainr rather than typed out by the person whose name is on it — which is why the email says so at the bottom. The request behind it is real: a person at the firm set out what they needed and who to ask.

If a mailbox is connected, replies are read by Obtainr too, so it can tell what's still outstanding. Anyone at the firm working on your matter can see the whole exchange, and a question always ends up with a person.

What happens to what you send

Documents you send go to the firm that asked for them. Obtainr passes them on and holds them only so the firm can collect them — it isn't a filing system, and it isn't a place your documents live permanently.

The full detail of what's stored, for how long, and who can see it is in our privacy notice. If you'd rather not use the upload link at all, replying to the email with an attachment works just as well.

You can ask us directly

If something still doesn't add up, get in touch. Tell us what you received and we'll confirm whether it came from Obtainr — though for whether the request is genuine, the firm itself is always the better place to ask.